Shipping + Delivery
Carl the Flamingo is a bird on a mission! As Head of Distribution, he makes sure to send out a tracking email providing the whereabouts of your delivery. Please be sure to check your email (spam folder too) for a tracking email.
WHERE IS MY ORDER/HOW DO I TRACK MY ORDER?
Carl the Flamingo is a bird on mission! As Head of Distribution he makes sure to send out a tracking email providing the whereabouts of your delivery. Please be sure to check your email (spam folder too) for a tracking email.
CAN I RETURN/EXCHANGE?
As part of our desperate cry for attention, we want to ensure that you are 100% satisfied with the product you purchased. We want you to talk us up to all your friends (who you should totally introduce us to). As such, we offer a 30-day return/exchange period on all items ordered on goodr.com that are returned unworn, unused, and in the original packaging.
Visit the Return Center and have the following ready:
- order number and zip code
- email addressed used at the time of purchase
Depending on the nature of your request, we may require the naming rights of your firstborn. Spoiler Alert: Your firstborn will be named Carl.
All International sales are final.
I RECEIVED THE WRONG ITEM, WHAT DO I DO?
WHOOPS! Sounds like the scurry of wild squirrels we hired to pack our shipments are at it again! Probably should get some humans to start helping us, they might be more reliable…we are so sorry! Please email CarltheFlamingo@goodr.com and we’ll make sure to get the rogue pair swapped out for the correct ones!
MY PACKAGE SHOWS IT’S DELIVERED, BUT IT’S NOT HERE!
That wacky post! We strongly suggest asking your mail carrier as to where exactly they placed the package. You can also ask your surrounding neighbors. In most cases the package is usually found, but you may have to file a claim with them. If in the end it turns out your package has most definitely been abducted by aliens or taken by Brad down the hall who is ALWAYS walking around shirtless with his abs and sweatpants and flip-flops, stealing packages, (every building has a Brad), please reach out and we will get you set-up with a certified Anti-Abduction replacement package!
DO YOU SHIP INTERNATIONALLY?
We ship to Singapore, Malaysia, Indonesia, Brunei and Taiwan. Fun Fact: When flamingos migrate, they do so mainly at night. They prefer to fly with a cloudless sky and favorable tailwinds (read: they are LAZY and usually DRUNK) They can travel approximately 600 km (373 miles) in one night at about 50 to 60 kph (31-37 mph). We don’t typically use the metric system, but in this case we did so you would believe us. Science.
HAVEN'T HEARD BACK FROM CUSTOMER SERVICE?
While Carl is a busy bird, and can usually be found swooping in to deliver a pre-bonk banana to someone running an ultra, his team would never ignore you! Our Customer Service parrots respond to every email within 48 hours. Unfortunately, sometimes our emails get caught on their way to your inbox. If you've been waiting for a response from our team, you may want to check your spam folder (not to be confused with the SPAM folder, where you keep all of your processed ham-like meat products)! If there isn't an email in spam, we've definitely entered the Twilight Zone. Beware of mannequins, and make sure if you're reading a book in a bank safe that you do NOT drop your glasses.