FAQ
Is it easy to return items?
You bet. Send us a message on the CHAT BOX regarding a return. Please mention if you want to do an exchange/refund/warranty claim. We'll send you the necessary steps.
How soon will I get my refund?
Carl takes a fine look at the returns we get, so once he's done that, we can restock your shades and issue your refund. He's a busy bird, so the sooner you get 'em in, the sooner you get your monies. Although, you may receive them within 10 working days, those banks have different processing time.
What items are returnable?
Most things within 7-day period. As long as it wasn't marked as non-refundable, was a free gift (come on now), and is unused and in it's original packaging.
What items are non-refundable?
Not a lot, but items marked as '40% off', 'final sale only', 'non-refundable', or items that were free gifts cannot be returned. Used/worn items or items without their original packaging will not be refunded.