HELP CENTER
SHIPPING AND DELIVERY
WHERE IS MY ORDER/HOW DO I TRACK MY ORDER?
Carl the Flamingo is a bird on mission! As Head of Distribution he makes sure to send out a tracking email providing the whereabouts of your delivery. Please be sure to check your email (spam folder too) for a tracking email. We ship Smart Pac | Singpost in Singapore which takes 2-3 business days (or 5-10 days during global pandemics). For international delivery, it will take 10-21 days!
In view of COVID-19, please note that all small items with tracking service will be delivered to the letterbox. International shipments will be substantially delayed due to global border closures. To track your orders in Singapore, click Track Now!
CAN I RETURN/EXCHANGE?
As part of our desperate cry for attention, we want to ensure that you are 100% satisfied with the product you purchased. We want you to talk us up to all your friends (who you should totally introduce us to). As such, we offer a 7-day return/exchange period on all items ordered on goodr.asia that are returned unworn, unused, and in the original packaging.
Visit the Return Center and have the following ready:
- order number and zip code
- email addressed used at the time of purchase
Depending on the nature of your request, we may require the naming rights of your firstborn. Spoiler Alert: Your firstborn will be named Carl.
We do NOT accept returns or exchanges on international orders.
INTERNATIONAL RETURNS and EXCHANGES
Customers outside of Singapore returning or exchanging products from Malaysia, Indonesia, Brunei, or the Philippines are responsible for any applicable customs duties, taxes, or fees associated with the return or exchange.
Customers wanting for an exchange will pay for both shipping fees unless the item has a legitimate factory defect or wrongly sent by our fulfillment team.
International customers should contact our customer support team at the 'CHAT with us' for further instructions on returning or exchanging products.
I RECEIVED/ORDERED THE WRONG ITEM, WHAT DO I DO?
WHOOPS! Sounds like the scurry of wild squirrels we hired to pack our shipments are at it again! Probably should get some humans to start helping us, they might be more reliable…we are so sorry! Please contact us here: Contact Page and we’ll make sure to get the rogue pair swapped out for the correct ones!
MY PACKAGE SHOWS IT’S DELIVERED, BUT IT’S NOT HERE!
That wacky post! We strongly suggest asking your mail carrier as to where exactly they placed the package. You may check out your letter box again. You can also ask your surrounding neighbors. In most cases the package is usually found, but you may have to file a claim with them. If in the end it turns out your package has most definitely been abducted by aliens or taken by Brad down the hall who is ALWAYS walking around shirtless with his abs and sweatpants and flip-flops, stealing packages, (every building has a Brad), please reach out and we will get you set-up with a certified Anti-Abduction replacement package!
DO YOU SHIP INTERNATIONALLY?
We are working hard on being able to sell to our covered countries (Taiwan, Hong Kong, Philippines, Indonesia, Brunei, and Malaysia).
Fun Fact: When flamingos migrate, they do so mainly at night. They prefer to fly with a cloudless sky and favorable tailwinds (read: they are LAZY and usually DRUNK) They can travel approximately 600 km (373 miles) in one night at about 50 to 60 kph (31-37 mph). We don’t typically use the metric system, but in this case we did so you would believe us. Science.
HAVEN'T HEARD BACK FROM CUSTOMER SERVICE?
While Carl is a busy bird, and can usually be found swooping in to deliver a pre-bonk banana to someone running an ultra, his team would never ignore you! Our Customer Service parrots respond to every email within 48 hours.
Unfortunately, sometimes our emails get caught on their way to your inbox. If you've been waiting for a response from our team, you may want to check your spam folder (not to be confused with the SPAM folder, where you keep all of your processed ham-like meat products)! If there isn't an email in spam, we've definitely entered the Twilight Zone. Beware of mannequins, and make sure if you're reading a book in a bank safe that you do NOT drop your glasses.
PRODUCT QUESTIONS
DO YOU HAVE SMALLER (OR KIDS) SUNGLASSES?
We currently do not have smaller sizes on the docket, but we hope to be able to provide various sizes and styles in the future! Many customers have sent us photos of their children in pairs they have pilfered from their parents…so, due to the rubber grip coating, they can and do wear them even though they are a little big.
We recommend checking out our Circle Gs and PH Gs. They fit just a smidge more snug than any other style we offer.
DO YOU OFFER PRESCRIPTION LENSES?
Unfortunately, we do not offer Rx. We can suggest asking your optometrist if your prescription would work with our frames. Hope you still give us a whirl, Mr. Owl!
WHEN ARE YOU MAKING NEW COLORS??
Our design magicians are constantly working on new ideas for colors and color combinations! Make sure to follow us on Instagram and Facebook for updates about new products, colors and restocks!
HOW OFTEN DO YOU RESTOCK?
Our flock of storks work their wings off bringing product from the manufacturer to our warehouse, but they sometimes get waylaid by the occasional baby delivery. Please sign up on the product page (of the product you want) to get notified when it's back in stock.
CLEANING AND CARE
CLEANING INSTRUCTIONS
Here are some cleaning tips to help keep your goodrs in pristine condition and from showing signs of natural wear and tear, we recommend:
- Using a gel-based lens cleaner and a microfiber cloth…the pouch they come in works wonders!
- Mild soap and water and gently patting dry with a soft cloth, also works!
- Please try to avoid harsh waters on the lenses. Saltwater, pool water and mosquito-infested swamp waters are not recommended.
- Keeping them in the pouch when not in use.
- Snuggly laying them on a gold encrusted pillow at night, will also ensure longevity.
COLOR RUNS! OH-EM-GEE!
Dear RUNner, we want to make sure your frame stays in perfect condition for as long as possible! Unfortunately, white frames may be vulnerable to staining from your clothing if the fabric gets wet and the dye runs. To prevent this from happening, we recommend taking proper care when storing your frame.
I HAVE A DEFECTIVE/DAMAGED PAIR! HAAAAALP!
First of all, that’s not how help is spelled. But, we know it’s no fun to have a bad pair of goodrs and we stand behind our product!Please Contact Us and one of our Customer Service Parrots will help you out!
CHECKOUT ISSUES
DO YOU EVER OFFER COUPONS?
Very, very rarely. When we started goodr, we sought out to make an affordable pair of polarized sunglasses for athletes. And we did it without any gimmicks, trick prices, cheesy sales, bait-and-switch tactics, and what-not. We keep it simple so you don’t have to go crawling the interwebs for the best price—it’s always the same price here or at any of official vendors and partners.
If you want to stay up to date for the latest deals and exclusives, make sure to like and follow us on Facebook and Instagram
PROMO DIDN'T APPLY!
We know you’re trying to ball on a budget, we’re so sorry your coupon didn’t apply! Shoot us an email at Contact Us and we’ll make sure to apply the promo code!
CAN’T PLACE ORDER/TRANSACTION ISSUE “CONTACT ADMINISTRATOR”
So sorry for the difficulty you experienced with our payment processors. Please be sure the billing address matches the billing address your credit card gets sent to. And if that still doesn’t work, send us an email at Contact Us and we’ll get our IT pups on the case!
JOIN GOODR
HOW CAN I APPLY TO BE AN AMBASSADR?
SQUAWWWK! Thanks for reaching out! We love how excited you are about joining the goodr family! The Ambassador applications, for our lovingly named goodr Flamboyance, is not yet open as of the time of writing. But don’t let that get you down, we'll announce when the applications open after the moulting season . Be sure to sign up for our email list and follow our Facebook page and Instagram to get updates on product, fun runs, and next year’s ambassadr program. Thank you for the goodr love!
I’D LIKE TO BE A RETAILER
Thanks so much for reaching out and for your interest in carrying goodr in your store! Please visit https://goodr.asia/pages/become-a-retailer to begin the process to join our national flock of retailers.
I’D LOVE TO MAKE A CUSTOM PAIR OF GOODRS FOR MY STORE/RACE/EXPO/RUN GROUP!
Amazing, we’d love to help you create a Co-Branded pair of sunglasses! Shoot us an email at Contact Us, and we’ll work with you to hopefully bring your ideas to life!
ARE YOU ABLE DONATE/SPONSOR?
Goodr Sunglasses in Singapore is being distributed by a small and young company however, we would love to hear from you so contact us with your story.